Shipping & Returns
Delivery & Insurance
Delivery Duration
All shipped items inside the UAE are delivered within 1 to 3 working days (following the date of dispatch), and within 7 o 10 working days for remaining gulf countries.
Multiple shipments may result in multiple postings to the cardholder’s monthly statement.
In case of order cancellation, refunds will be done only through the Original Mode of Payment.
Tracking Order
Your order will be dispatched by tots mine and shipped via UPS. See below for the delivery method and estimated delivery times we offer.
When your order and payment are validated, Totsmine will send you an Order Acknowledgment email.
Once your order has been prepared and dispatched, you will receive a Dispatch Confirmation email from Totsmine which confirms our acceptance of your order. In this email, you will find a tracking number that will allow you to monitor your parcel on the carrier’s website. You can then access UPS website on www.ups.com and enter your shipment number under “Tracking” option.
Returns & Exchange
Thank you for your purchase in Totsmine. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or a replacement. Please see below for more information on our return policy.
Returns & Exchange
- We guarantee acceptance of any refund request within 7 days from the delivery date without questioning. *
- All returns must be postmarked within seven (7) days of the delivery date
- All returned items must be in its original condition and unused condition, with all original packaging material ,tags and labels attached.
Return Process
To return an item, please email customer service at totscare@totsmine.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the Item and the Proof of purchase, then mail your return to UPS following address ()
Refunds
After receiving your return to our and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 7-14 work days to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Defective and Damaged
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at: +97142706990 or mails us at totscare@totsmine.com
